Front Desk Agent

Royal Inn of La Jolla; San Diego (CA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Employee discounts

Free uniforms

Job summary

Royal Inn of La Jolla in San Diego is seeking a friendly Front Desk Agent to welcome guests, process check-ins and check-outs, issue room keys, and handle payments. You will coordinate with housekeeping, answer inquiries, and maintain accurate records while delivering exceptional customer service.

Strong communication and a positive attitude are essential, with the ability to lift 30 pounds if needed. The role requires basic computer literacy and fluency in English; knowledge of additional

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Ability to resolve issues with a customer-focused approach.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

English proficiency

Computer literacy

Customer service orientation

Issue resolution

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Employee discounts
• Free uniforms

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds