Night Audit

White Lodging Services, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) with company match

Paid time off (PTO)

Life Insurance

Employee Assistance Program

Job summary

White Lodging Services, Inc. is seeking a Night Auditor at Kimpton Santo in San Antonio, TX. You will be the first point of contact for guests, ensuring a warm welcome and the highest level of service throughout their stay.

The role involves nightly balancing of transactions, audits, and reporting, with a focus on accuracy, security, and guest satisfaction. Prior hospitality experience is helpful but not required.

Qualifications

• Excellent communication skills.
• Customer-service oriented mindset.
• Ability to adapt to changing situations and schedules.
• Willingness to work nights and weekends as needed.

Responsibilities

• Assist guests efficiently, courteously, and professionally at front desk.
• Balance all hotel and restaurant transactions daily.
• Follow credit, cash-handling, and accounting procedures.
• Run audits and reports, and record revenues and statistics.
• Read, explain, and interpret standard reports and guest folios.
• Ensure security and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication skills

Customer service orientation

Flexibility

Team player

Job description

Description

Location: Kimpton Santo

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You’ll Do

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.


• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.


• Consistently follow all credit, cash-handling, and accounting procedures.


• Run various audits and reports, and record all revenues and statistics accurately.


• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.


• Ensure security and confidentiality of all guest and hotel information.


• Effectively respond to and resolve guest concerns or complaints.


• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.


• A passion for customer service.


• The ability to be flexible and adapt to any situation.


• A desire to work as part of the front desk team.


• An outgoing personality with a positive attitude.


• Previous hospitality experience is helpful but not required.


• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)


• Life Insurance and Disability Insurance


• Paid Parental Leave


• DailyPay option
  
• Employee Assistance Program (EAP)


• 401(k) with company match


• Vacation/Paid Time Off (PTO) with rollover


• Complimentary wellness tools


• Unlimited referral bonuses


• Leadership development and tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities for growth