Night Audit

White Lodging; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance (Day 1)

Dental insurance

Vision insurance

Paid parental leave

DailyPay

Employee assistance program

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is seeking a Night Auditor to be the first point of contact for guests, ensuring a warm welcome and exceptional service. The role involves handling front desk functions, balancing transactions, and performing audits to ensure accuracy.

Ideal candidates bring strong communication and customer service skills, with a willingness to work long nights, weekends, and holidays in a fast-paced hotel environment. Prior hospitality experience is helpful but not required.

Qualifications

• Strong communication skills.
• Passion for customer service.
• Ability to be flexible and adapt.
• Desire to work as part of the front desk team.
• Outgoing personality with a positive attitude.
• Hospitality experience helpful but not required.
• Ability to stand and move for long periods, and work long hours, nights, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at front desk functions.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow credit, cash-handling, and accounting procedures.
• Run audits and reports; record revenues and statistics accurately.
• Read and explain standard reports, folios, and procedures.
• Ensure security and confidentiality of guest/hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Outgoing personality

Hospitality experience useful

Stamina for long shifts

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Position Information

Location: Kimpton Santo

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.