Front Desk Agent

Bighornlaw; Salem (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to provide exceptional service to guests. In this role, you will be the first point of contact, welcoming guests and ensuring their stay is enjoyable. Your responsibilities will include managing reservations, addressing inquiries, and coordinating with housekeeping to prepare rooms. If you have a passion for hospitality and a commitment to guest satisfaction, this opportunity is perfect for you. Join a vibrant team at a unique boutique hotel located in the heart of Salem, where your contributions will make a significant impact on the guest experience.

Qualifications

• 1+ year of experience in hospitality preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle customer complaints and ensure accurate guest account information.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Interpersonal Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Compensation: $16 hourly

About The Hotel Salem

The Hotel Salem is a vibrant and one-of-a-kind accommodation on the North Shore of Boston. This 44-room boutique Salem hotel is in the middle of the action on the bustling Essex Street pedestrian mall in the city center. It is home to two restaurants including Salem's only seasonal rooftop bar as well as multiple event spaces.