Front Desk Agent

Regency Hotel Management, Inc.; Sioux Falls (SD); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Guest Service Agent to provide exceptional customer service and support. The role requires flexibility, attention to detail, and the ability to multi-task in a fast-paced environment. Ideal candidates will enjoy working with guests and contributing to a positive hotel experience.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401k Benefits

Opportunities for Advancement

Employee Discounts

Daily Meal Plan

Qualifications

• Positive, upbeat personality with a strong desire to deliver exceptional customer service.
• Flexibility with shifts, including working holidays and weekends.

Responsibilities

• Greeting and registering guests, providing outstanding service during their stay.
• Making and modifying reservations, performing hotel operator and concierge tasks.

Skills

Customer Service

Problem Solving

Multi-tasking

Attention to Detail

Job description

Guest Service Agent

Guest Service Agents are responsible for greeting and registering guests, providing outstanding service during their stay, and settling accounts upon departure. Responsibilities extend beyond a typical front desk agent, requiring flexibility and skill expansion in a fast-paced environment. Primary duties include: registering guests, making and modifying reservations, and performing hotel operator and concierge tasks.

Ideal candidates possess a positive, upbeat personality and a strong desire to deliver exceptional customer service. They should be able to multi-task, pay attention to detail, and solve problems effectively when dealing with internal and external customers. Flexibility with shifts is essential, including working holidays and weekends as needed.

Benefits & Perks

• Medical, Dental, Vision, and 401k benefits
• Opportunities for advancement
• Employee discounts on hotel stays
• Daily meal plan

About Us

At Regency Hotel Management, hospitality is our core. Since 1965, we've led in maximizing profit and creating asset value for clients. Our experienced team provides hands-on guidance across multiple locations. We are seeking motivated individuals to join our growing team.

We are an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.