Front Desk Agent

ARK; Salem (OR); On-site; USD 20,000 - 29,000; Full time

Job summary

ARK is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, ensuring a positive and lasting impression. You will manage check-ins/check-outs, greet guests, and coordinate with staff to resolve issues while upholding the property's vision and values.

You will handle inquiries about services and directions, and operate the hotel switchboard. Strong customer service, multitasking, and basic software skills are essential for a seamless guest experience.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Skills

Guest-focused customer service

Multitasking abilities

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Internet software

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation

Compensation: $18 hourly

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.