Front Desk Agent - ZYFWA

InterContinental Hotels Group; Hinesville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hotel where your role as a Front Desk Agent is pivotal in creating memorable experiences for guests. You'll be the warm welcome that sets the tone for their stay, managing bookings, handling transactions, and offering local insights. This position requires excellent communication and problem-solving skills, along with a commitment to providing exceptional service. Embrace the opportunity to work in a supportive environment that values teamwork and diversity. If you're passionate about hospitality and eager to make a difference, this is the perfect role for you.

Benefits

Room Discounts

Training Opportunities

Qualifications

• 1+ year experience in front desk or guest service position preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage guest bookings and handle transactions efficiently.
• Provide local insights and assist guests with their needs.

Skills

Communication Skills

Problem-Solving Skills

Flexibility

Tech-Savvy

Education

High School Diploma

College or University Degree

Job description

Hotel: Main Lodge (ZYFWA), 304 Coe Avenue, Check-in Building 4951, 31315

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Key Responsibilities:

1. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
2. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
3. Handle cash and credit transactions.
4. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
5. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
6. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
7. Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
8. Take pride in your appearance and place as a brand ambassador.
9. Always know what events and activities are on the day’s schedule.
10. Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You:

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
2. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
3. Fluency in the local language - extra language skills would be great, but not essential.
4. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
5. Flexibility - night, weekend and holiday shifts are all part of the job.
6. You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
7. Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
8. Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What we Offer:

We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work together - we trust and support each other, we do the right things, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT.

Who we are:

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.