Front Desk Agent - ZYFWA

IHG Hotels & Resorts; Hinesville (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable guest experiences. In this role, you will handle transactions, provide local insights, and anticipate guest needs to ensure a friction-free experience. You will also manage guest bookings and maintain a warm atmosphere that makes guests feel at home. This position offers a competitive salary and benefits, including hotel discounts and training, within a supportive and diverse team environment. If you are passionate about hospitality and enjoy making a difference, this opportunity is perfect for you.

Benefits

Hotel Discounts

Training Opportunities

Qualifications

• Excellent communication skills to handle guest concerns.
• Proficiency in basic math and computer skills.

Responsibilities

• Provide a warm welcome to guests for a memorable experience.
• Manage guest bookings and upselling opportunities.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Fluency in Local Language

Education

High School Diploma

College Degree

Job description

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Join to apply for the Front Desk Agent - ZYFWA role at IHG Hotels & Resorts

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll handle transactions, offer local insights, and anticipate guest needs to ensure a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Responsibilities include:

1. Providing a warm welcome that starts a memorable guest experience.
2. Acknowledging IHG Rewards Club members and returning guests, in person or on the phone.
3. Managing guest bookings, upselling opportunities, and informing guests about ways to enhance their stay.
4. Handling cash and credit transactions.
5. Checking guests in and out efficiently, including ID verification, issuing keys, and managing safety deposit boxes.
6. Recording and acting on guest preferences, and managing messages, requests, questions, and concerns.
7. Being a trusted contact for guests, assisting with billing issues and local knowledge, and involving management when necessary.
8. Following safety procedures, reporting incidents, and wearing protective gear as needed.
9. Maintaining a professional appearance and representing the brand positively.
10. Staying informed about daily events and activities.
11. Assisting colleagues with ad-hoc duties as required.

Minimum Requirements:

1. Availability to work varied shifts, including weekends, evenings, and holidays.
2. Excellent communication skills and the ability to handle guest concerns and compliments.
3. Problem-solving skills to turn issues into opportunities for positive experiences.
4. Fluency in the local language; additional languages are a plus.
5. Proficiency in reading, writing, basic math, and computer skills.
6. Flexibility to work night, weekend, and holiday shifts.
7. High school diploma or equivalent; college degree is a bonus.
8. At least one year of experience in front desk or guest service roles preferred.
9. Physical ability to lift, push, and pull objects up to 50 lbs, with bending and kneeling as needed.

What We Offer:

Competitive salary and benefits, including hotel discounts and training. Join our global family where teamwork, trust, support, and diversity are valued. We seek individuals who notice the little things that make a difference and are always looking to improve.

Equal Opportunity Employer:

IHG Hotels & Resorts is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, ethnicity, religion, sex, sexual orientation, gender identity, age, disability, marital or family status, veteran status, or other protected characteristics. We encourage everyone to bring their authentic selves to work.

Note: This role may not be applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT.