Front Desk Agent

Birchwood Inn; Petersburg (AK); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401K

Discounted Meals

Job summary

Birchwood Inn in Petersburg, Alaska, seeks a friendly Front Desk Agent to welcome guests, manage check‑in/check‑out, verify preregistration, and coordinate room assignments.

You will register guests, process payments, convey information about services, answer inquiries, assist with luggage and room service, help with housekeeping when needed, and maintain accurate guest records. Open availability including nights, weekends and holidays is required; a minimum of 3 years’ experience is preferred.

Qualifications

• Customer service-focused interaction with guests.
• Ability to multi-task across reception duties.
• Attention to detail in data entry and record-keeping.
• Open availability including nights, weekends, and holidays is required.

Responsibilities

• Greet guests and answer questions to ensure a positive arrival experience.
• Register guests, verify preregistration, assign rooms, and obtain signatures.
• Process payments, issue door cards, and balance charges.
• Convey information about hotel services and local attractions to guests.
• Maintain guest records and assist with luggage and room service as needed.
• Support housekeeping tasks when required and help the team meet goals.

Skills

Customer Service

People Skills

Professionalism

Multi-tasking

Dependability

Data Entry

Phone Skills

Listening

Open availability

Night/weekend shifts

Job description

Job Purpose:

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

Requirements

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Open availability a must including nights weekends and holidays, Weekends until 12Midnight and some nights to 2AM, at least 3 years experience, A Background Check is required, Must Possess Valid Drivers License.

Benefits

Health Insurance, 401K, Discounted Meals

Pay Rate:

Dependent on experience, $16-17/hr