Front Desk Agent

HEI Hotels & Resorts; Roswell (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Roswell is seeking a Front Desk Associate to assist guests with their arrival and departure, ensuring a positive experience. Responsibilities include greeting guests, managing registrations, handling payments, and resolving complaints. The ideal candidate will possess strong communication skills and a commitment to guest satisfaction. Join a diverse team at HEI Hotels & Resorts, where we value inclusivity and military experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Matching

Discounts on Hotel Stays

Qualifications

• Hotel experience is preferred.
• Proficiency with calculators for complex calculations.

Responsibilities

• Greet customers with a friendly welcome and provide information.
• Complete registration and handle payments.
• Resolve guest complaints and ensure satisfaction.

Skills

Communication

Patience

Tact

Diplomacy

Problem Solving

Education

High School Diploma

College Degree

Job description

About Us

Enjoy the luxurious atmosphere of one of Atlanta's finest hotels. Located in the historic community of Roswell, north of Atlanta, the Doubletree Roswell offers a recently renovated hotel with amenities including a free area shuttle service within a 5-mile radius, a gym, and lounge. The Hilltop Bar serves cocktails, while the Hilltop Restaurant offers traditional American dishes for breakfast and dinner. Room service is available. The hotel also features beautiful event spaces suitable for any occasion, with various food and bar options. Come and enjoy an unforgettable staycation at the Doubletree Roswell.

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from the hotel, ensuring positive guest experiences.

Essential Duties and Responsibilities

1. Greet customers promptly with a friendly and sincere welcome, using a positive and clear voice. Understand requests and respond appropriately, providing accurate information such as outlet hours and local attractions.

2. Complete the registration process by entering and retrieving information from the computer system, confirming details including the number of guests and room rate. Promote HEI Hotels and Resorts' marketing programs. Select rooms based on guest needs. Code electronic keys, non-verbally confirm room number and rate, and provide welcome folders with keys, certificates, coupons, and refreshments as appropriate.

3. Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank. Accept and record vouchers, traveler's checks, and other payments. Convert foreign currency at current rates. Post charges to guest rooms and accounts using the computer.

4. Answer phone calls promptly with positive communication. Input messages into the system, retrieve and relay messages, and handle mail, packages, and facsimiles as requested.

5. Close guest accounts at checkout and ensure guest satisfaction. Address dissatisfaction by negotiating compromises, including revenue allowances if necessary.

6. Handle guest complaints by conducting thorough research to find effective solutions and negotiate results. Assist with resolving issues like pricing conflicts or room temperature problems.

7. Stay calm and alert during emergencies and busy periods, planning and executing appropriate responses using sound judgment.

8. Maintain regular attendance and perform other duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent required; college degree preferred.

2. Hotel experience is preferred.

3. Proficiency with calculators for complex calculations without errors.

4. Effective communication skills, patience, tact, and diplomacy in dealing with guests and staff.

5. Ability to stand and move throughout the front office area continuously, with or without reasonable accommodation.

6. Ability to accurately input information into a computer system.

7. Ability to recognize emergency situations.

8. Ability to establish and maintain effective working relationships.

9. Strong verbal and written communication skills.

10. Adapt communication style to different audiences, including supervisors, coworkers, and guests.

Compensation

Hourly salary: $17.00. This position is not tip or service charge eligible, nor does it include a performance bonus.

Benefits

HEI Hotels and Resorts offers a comprehensive benefits package including medical, dental, vision insurance, vacation, sick leave, holidays, pet insurance, life insurance, disability plans, a 401(k) plan with matching, and discounts on hotel stays and other programs. Specific benefits vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, committed to diversity and inclusion. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.