Front Desk Agent

Raines Company; Cartersville (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Front Desk Agent responsible for greeting guests, handling inquiries, and ensuring a high level of service. The role involves managing guest check-ins and check-outs, addressing concerns, and maintaining professionalism. Join a culture that values career advancement and offers comprehensive benefits.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Qualifications

• Experience in customer service or guest-related positions.
• Must speak English fluently.

Responsibilities

• Greet guests efficiently and courteously.
• Handle guest inquiries and check-ins/outs.
• Deal with guest concerns promptly.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

PMS

Quore

PBX

Job description

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Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking in/out, and reserving rooms.

We offer Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, partners, and communities.

Essential Functions:

1. Assisting guests efficiently, courteously, and professionally at all times
2. Maintain a high level of service and hospitality
3. Promptly and effectively deal with guest concerns or issues and ensure they are met to satisfaction in a timely manner
4. Post guest charges, collect payments, and follow all cash handling procedures
5. Handle guest mail and messages with respect to privacy and professionalism
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
7. Be a great communicator to various departments and management on guest comments and concerns
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
9. Have full knowledge of hotel safety and emergency procedures

Qualifications:

1. High school diploma, GED, or equivalent
2. Experience in customer service, front-facing, or other guest-related positions
3. Proficient in Microsoft Office or similar applications
4. Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred
5. Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems preferred
6. Must speak English fluently
7. Excellent written and oral communication skills
8. Problem solving, reasoning, multi-tasking, and interacting with people under pressure

Additional Information:

Raines is proud to be an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by law.

This description summarizes primary responsibilities and qualifications. It is not exhaustive of all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made for individuals with disabilities. Pre-employment background check required.