Overnight Front Desk Agent - Canopy by Hilton Sioux Falls Downtown

Hilton Worldwide, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as an Overnight Front Desk Agent at Canopy by Hilton Sioux Falls Downtown. In this role, you'll provide exceptional service to guests during the third shift, ensuring a warm and welcoming experience. Responsibilities include checking guests in and out, resolving issues, and promoting hotel amenities. If you are passionate about hospitality and teamwork, this is the perfect opportunity for you!

Qualifications

• Strong focus on hospitality and customer service.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet and register guests during the third shift.
• Resolve challenges and promote hotel services.
• Complete registration and assign rooms based on guest needs.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer Focus

Adaptability

Job description

Job Description - Overnight Front Desk Agent - Canopy by Hilton Sioux Falls Downtown (HOT0BMJB)

Position: Overnight Front Desk Agent

Location: Canopy Sioux Falls SD, 120 E 4th Place, Sioux Falls, SD 57104

The Overnight Front Desk Agent greets and registers guests during the third shift, providing prompt and courteous service. Responsibilities include checking guests out, resolving challenges, upgrading guests, promoting hotel services and amenities, completing registration, coding electronic keys, and assigning rooms based on guest needs. The role also involves promoting and administering marketing programs, ensuring guests are informed about their room location, arranging for team members to escort guests, and providing welcome packets with keys, tokens, gifts, and other amenities.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

We also value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended stays. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide. Our team members are at the heart of this mission, making Hilton a great place to work.