Front Desk Agent

HEI Hotels & Resorts; Alpharetta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Alpharetta is seeking a front office associate to provide exceptional guest service. Responsibilities include greeting guests, managing check-ins and check-outs, and addressing guest inquiries. The ideal candidate will possess strong communication and interpersonal skills, ensuring a welcoming atmosphere for all guests.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Paid Time Off

Hotel Room Discounts

Qualifications

• Previous hotel experience is a plus.
• Ability to stand for extended periods and work effectively in a front office environment.

Responsibilities

• Greet guests warmly and provide information about hotel services.
• Handle payments and manage guest check-out.
• Address guest complaints and resolve issues.

Skills

Communication

Interpersonal Skills

Mathematical Skills

Computer Skills

Education

High School Diploma

College Degree

Job description

About Us

Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon offers a reimagined resort environment where guests are immersed in the art of living well. Our associates enjoy benefits such as medical, dental, vision, retirement plans, free meals during shifts, gated on-site parking, provided uniforms, discounted dry cleaning, and access to Marriott's hotel room discounts worldwide. We celebrate diversity and encourage candidates from all backgrounds, including military service, to apply.

Overview

Assist guests with arrival and departure, ensuring a positive experience.

Essential Duties and Responsibilities

1. Greet guests warmly, provide information about hotel services and local attractions.

2. Complete guest registration, assign rooms, and prepare welcome materials.

3. Handle payments, including credit card verification, cash, vouchers, and foreign currency exchange.

4. Answer phone calls professionally, relay messages, and assist with mail and packages.

5. Manage guest check-out, confirm satisfaction, and resolve any issues.

6. Address guest complaints, conduct research, and negotiate solutions.

7. Remain calm during emergencies and busy periods, following proper procedures.

8. Maintain regular attendance and perform additional duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent; college degree preferred.

2. Previous hotel experience is a plus.

3. Strong mathematical and computer skills.

4. Excellent communication and interpersonal skills, with patience and diplomacy.

5. Ability to stand for extended periods and work effectively in a front office environment.

6. Ability to recognize emergency situations and respond appropriately.

7. Ability to build effective relationships with colleagues and guests.

Compensation

Tipped/Service Charge Eligible: No
Discretionary Performance Bonus: No

Benefits

Our comprehensive benefits include medical, dental, vision, pet insurance, paid time off, 401(k) with matching, and hotel room discounts. Eligibility varies by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, committed to diversity and inclusion in the workplace.