Front Desk Agent

Hampton-By-Hilton; Rockingham Township (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development Op

Travel Discounts

Job summary

Hampton-By-Hilton in Iowa is seeking a Front Desk Agent who will set the tone for our guests with warmth and efficiency. You’ll welcome guests, check them in and out, and handle cash and credit card transactions with accuracy on a daily basis.

Strong English communication is essential, and you’ll use computer systems to assist guests, resolve issues, and provide outstanding service. The role involves standing, moving, and lifting up to 20 pounds as needed.

Qualifications

• Excellent English communication skills.
• Comfort using a computer to check guests in and out.
• Able to lift up to 20 pounds as needed.

Responsibilities

• Provide a warm first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone every day.
• Handle check-in/check-out, and process cash and credit card transactions accurately.

Skills

Customer service

English fluency

Tools

POS systems

Computer skills

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online