Front Desk Agent

Noble House Hotels & Resorts; Redondo Beach (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Front Desk Agent to enhance guest experiences at a luxury hotel. In this highly visible role, you will interact with diverse guests, showcasing the hotel's amenities and surroundings. Your ability to connect with people, solve problems, and provide exceptional service will directly impact the guests' stay, creating lasting memories. Join a passionate team that values caring, integrity, and respect, and enjoy a rewarding compensation package along with career development opportunities. If you thrive in a fast-paced environment and are committed to delivering outstanding service, this opportunity is perfect for you.

Benefits

Competitive pay

Health benefits

Matching 401k

PTO

Parking

Complimentary meals

Discounted hotel rates

Learning programs

Career development opportunities

Qualifications

• Strong communication skills are essential for interacting with guests.
• Experience in a fast-paced environment is required.

Responsibilities

• Create memorable experiences for guests at the front desk.
• Showcase hotel amenities and provide excellent service.

Skills

Verbal communication skills

Written communication skills

Computer skills

Customer service

Problem-solving

Patience

Empathy

Job description

Description

The Job:

As a Front Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities, and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests' stay and have the ability to create memories that will last a lifetime!

You:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as Front Desk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.

The offer:

1. In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, matching 401k, PTO, parking, and complimentary meals.
2. Discounted rates in our Noble House Hotels & Resorts portfolio for you and your family.
3. Learning programs and career development opportunities within the company.

Your team and working environment:

Nestled in our private Redondo Beach peninsula, our hotel is your haven. The Portofino Hotel offers a delightful array of amenities and activities in our prime South Bay location just a stone’s throw from the communities of Redondo Beach, Hermosa Beach, and Manhattan Beach. With 168 rooms, multiple F&B outlets, banquets, guest activities, and a 188-slip marina, your days are filled with diverse operations.

Noble House Hotels & Resorts:

Noble House properties are not one-size-fits-all hotels. Each property is meticulously designed to stand on its own merits. The unifying thread that connects each and every hotel is not the architecture or the amenities but lies within the people – and the local culture – that make up Noble House Hotels & Resorts. The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and the most memorable experiences; we look for team members who share our core values of Caring, Integrity, and Respect.

Follow us on Instagram @portofinohotel or @baleenkitchenla

Requirements

Your experience and skills include:

1. Refined verbal and written communication skills.
2. Strong computer skills.
3. Experience in taking care of guests in a fast-paced environment.
4. Flexible schedule availability.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.