Front Desk Agent

Concord Hospitality Enterprises; Plymouth Meeting (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

The DoubleTree suites Philadelphia West is looking for a friendly Front Desk Agent to be a key part of their team in Plymouth Meeting. This role involves providing top-tier hospitality to guests, addressing their concerns, and creating a welcoming environment. Associates enjoy a supportive company culture, competitive pay, and various benefits including medical plans and a retirement program.

Benefits

Competitive Pay

Medical Benefits

401K with Company Contribution

Discounted Room Rates

Education Assistance Programs

Qualifications

• Must have a flexible schedule.
• Engaging personality is key.
• High sense of responsibility.

Responsibilities

• Assist guests efficiently and courteously.
• Deal promptly with guest concerns.
• Maintain a high level of service.

Skills

Customer Service

Proactive

Communication

Problem Solving

Job description

Description

The DoubleTree suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team!

Must have a flexible schedule.

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Discounted room rate at Concord managed hotels and all Hilton brands.

Group Life Insurance equal to your annual salary

Company paid Short term and voluntary Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality