Front Desk Agent

Highgate; Deptford Township (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Highgate, a leading hospitality management company, is seeking a part-time Front Office Agent for evening shifts. You will deliver exceptional service to guests from check-in through checkout while managing inquiries and promoting hotel offerings. Ideal candidates are friendly, customer-oriented, and experience-driven.

Qualifications

• Experience in hospitality preferred.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts courteously and efficiently.
• Promote hotel promotions and guest programs.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front desk computer systems

Job description

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands, with offices in London, New York, Dallas, and Seattle.

Location

Fairfield Inn Deptford

1160 North Hurffville Road
Deptford, NJ 08096

Overview

This Position is part-time, working Fridays, Saturdays, and Sundays from 4 PM to 10 PM. The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups.
5. Monitor closed out and restricted dates.
6. Obtain necessary information when taking room reservations and follow rate-quoting procedures.
7. Use hospitality terminology appropriately.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift duties and checklists efficiently.
13. Perform reports such as bucket check, room rate verification, and housekeeping reports.
14. Balance and prepare paperwork for shift closure according to standards.
15. Promote hotel promotions and guest programs.
16. Maintain a clean and organized work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in hospitality preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a friendly and professional demeanor.
7. Effective verbal and written communication skills.
8. Ability to listen, understand, and clarify concerns.
9. Ability to multitask and prioritize tasks effectively.
10. Attend to guests and staff courteously and professionally.
11. Maintain regular attendance per hotel standards.
12. Adhere to grooming and uniform standards.
13. Follow hotel policies for safety and efficiency.
14. Identify and solve problems proactively.
15. Understand and apply complex information as needed.
16. Cross-train in other hotel areas if required.
17. Maintain confidentiality of sensitive information.
18. Show initiative and anticipate needs.
19. Perform additional duties as assigned by management.