Front Desk Agent

ADP, Inc.; Davenport (IA); In loco; USD 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation & Holiday Pay

Reduced room rates

401(k)

Descrizione del lavoro

The Current Iowa, a Marriott Autograph Collection hotel, seeks a Front Desk Agent in Davenport, IA. The role involves greeting guests, registering them, handling payments, and delivering courteous service to ensure a smooth stay.

Additionally, the position supports night front desk operations and guest services while promoting the hotel’s amenities and loyalty programs. A high school diploma and strong communication skills are required.

Competenze

• High School diploma or equivalent required.
• Experience in hospitality or front desk preferred.
• Must be able to read, write and understand English.

Mansioni

• Register guests into the computer and verify reservations.
• Accept payments and manage the house bank.
• Answer phone calls and in-person inquiries professionally.
• Check-in/out guests and assist with luggage.
• Promote guest programs and provide local information.

Conoscenze

Guest service

Communication

English proficiency

Basic math

Computer skills

Flexible schedule

Formazione

High school diploma

Strumenti

Point-of-sale system

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Davenport, IA, US

2 days ago Requisition ID: 1959

Salary Range: $15.00 To $17.00 Annually

Job Posting Title: Part-Time Front Desk Agent and Full-Time Night Front Desk Auditor

Job Description

• The Current Iowa, a Marriott Autograph Collection a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent

  Job Purpose:

  Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate andtimely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel informationand guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservations, addresses, and credit information. Promote the “preferred” guest program and provide recognition and benefits to all current members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and an accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

  • (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests’ names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests’ room numbers.
• Report potential sales contacts to the sales department protection of guests’ room numbers.
  Qualifications and Requirements:
  High School diploma /Secondary qualification or equivalent.
  Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  This job requires the ability to perform the following:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment
• Other:
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays
• Amazing Benefits At A Glance:
• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Reduced Room Rates throughout the portfolio
• 401(k)