Front Desk Agent

Island Hospitality Management; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking an enthusiastic Front Desk Agent to enhance guest experiences. This entry-level role involves managing front desk operations, providing exceptional service, and ensuring guest satisfaction in a fast-paced environment. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to thrive under pressure. With a commitment to professional growth, the company offers training and a comprehensive benefits package, making this an exciting opportunity to start a rewarding career in hospitality.

Benefits

Healthcare

PTO

401(k)

Employee Discounts

Wellness Program

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling problems in the workplace.
• Ability to work well in stressful situations.

Responsibilities

• Manage all aspects of front desk operations.
• Provide information and assistance to guests and vendors.
• Prepare necessary reports during each shift.

Skills

Communication Skills

Problem Solving

Customer Service

Teamwork

Job description

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Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Approachable and available to all guests while providing excellent guest service

Physical Demands

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. The employee is regularly required to stand, sit, or walk for extended periods. Work hours are variable based on guest occupancy, season, staffing, and other factors, and cannot be guaranteed.

Training and Benefits

Island Hospitality offers a formalized training and development program, providing growth opportunities within our company. We also offer a comprehensive wellness program and benefits package including healthcare, PTO, 401(k), employee discounts, and more.

Additional Information

Position level: Entry level

Employment type: Full-time

Industry: Hospitality