Front Desk Agent

Gulph Creek Hotels; Bordentown (NJ); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create a welcoming atmosphere for guests. This part-time role is essential for managing front desk operations, ensuring exceptional service from check-in to check-out. The ideal candidate will possess strong communication and interpersonal skills, along with attention to detail and problem-solving abilities. By providing information about hotel amenities and local attractions, the Front Desk Agent enhances the overall guest experience, contributing to the hotel's positive image and encouraging repeat business. Join a dynamic team dedicated to excellence in hospitality!

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in hospitality preferred.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in process.
• Manage reservations and address guest inquiries professionally.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Problem-Solving Skills

Familiarity with Hotel Management Software

Education

High School Diploma

Tools

Hotel Management Software

Job description

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About Company

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.

• Consistently surpassing the performance of competing properties.
• A team of highly skilled, responsive managers and staff members.
• Extensive expertise in operations, sales, and marketing.

About The Role

The Front Desk Agent at Home2 Suites Bordentown plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The agent will handle reservations, provide information about the hotel and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of customer service, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the hotel and encouraging repeat business.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Experience with hotel management software.
• Knowledge of the local area and attractions.
• Bilingual abilities are a plus.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Manage reservations, including modifications and cancellations, using the hotel management system.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Maintain the cleanliness and organization of the front desk area and lobby.

Skills

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and providing excellent service. Attention to detail is crucial when managing reservations and ensuring accurate information is conveyed. Problem-solving skills are utilized daily to address guest inquiries and resolve any issues that may arise. Familiarity with hotel management software enhances efficiency in handling bookings and guest information. Preferred skills, such as knowledge of the local area, allow the Front Desk Agent to offer personalized recommendations, further enriching the guest experience.

Schedule

Friday Afternoon Shift. Saturday and Sunday Morning Shifts

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Hospitality