Front Desk Agent

Gulph Creek Hotels; Coatesville (Chester County); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der die Philosophie des Gästeservices verkörpert. In dieser spannenden Rolle sind Sie verantwortlich für die Gewährleistung eines hervorragenden Gästeservices und die Verwaltung von Reservierungsoperationen. Sie werden Teil eines dynamischen Teams, das sich der Zufriedenheit der Gäste verschrieben hat. Ihre Aufgaben umfassen die Bearbeitung von Reservierungen, die Gewährleistung eines freundlichen und hilfsbereiten Umgangs mit Gästen sowie die Einhaltung hoher Standards im Hotelbetrieb. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem freundlichen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hochschulabschluss oder gleichwertige Ausbildung mit relevanter Erfahrung im Kundenservice.
• Fähigkeit, alle wesentlichen Aufgaben zufriedenstellend zu erfüllen.

Responsibilities

• Pflegt den Gästeservice als treibende Philosophie des Betriebs.
• Reagiert auf telefonische Anfragen und Reservierungsanfragen.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Detailgenauigkeit

Organisationsfähigkeiten

Microsoft Office

Hotelmanagement-Software

Fließend in mehreren Sprachen

Education

High School Diplom oder gleichwertig

Tools

Hotelmanagement-Software

Microsoft Office

Job description

Join to apply for the Front Desk Agent role at Gulph Creek Hotels

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Essential Duties And Responsibilities

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Reservation Operations

• Responds to telephone inquiries and reservation requests by explaining product and service options to sell rooms, gathering needed information from customers to confirm reservations
• Negotiates rates and upsells rooms to increase occupancy and revenues
• Operates reservation systems to provide accurate hotel information
• Prepares manual and computerized reports on reservations to assist management
• Enters special room requests and alerts staff to ensure guest satisfaction
• Inputs group and tour reservations from the sales department
• Maintains a friendly, courteous demeanor at all times
• Performs other duties as assigned
• Manages resources including franchise systems, airline systems, yield systems, and tracking systems
• Offers guest assistance when needed
• Complies with safety and security policies
• Approaches all encounters with guests and employees in a friendly, service-oriented manner
• Maintains regular attendance and high standards of personal appearance
• Ensures safe and efficient hotel operations in compliance with standards
• Other duties as required
• Maximizes yield opportunities and meets revenue goals

Qualifications

High School diploma or equivalent, plus relevant customer service experience. Must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Skills

Excellent communication and interpersonal skills, attention to detail, organizational skills, proficiency in Microsoft Office, and experience with hotel management software are preferred. Fluency in multiple languages is a plus.