Front Desk Agent

RAM Hotels; Phenix City (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee hotel discounts through Hilton Careers

Paid training

Opportunities for advancement

Job summary

Hampton by Hilton in Phenix City, AL is looking for a friendly and professional Front Desk Agent. This role is responsible for ensuring a welcoming experience by handling guest check-ins, check-outs, and inquiries efficiently. Candidates should possess strong communication skills and the ability to multitask in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent and prior hotel or customer service experience is preferred. Opportunities for advancement and employee discounts through Hilton Careers are available.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests and provide outstanding customer service.
• Process guest check-ins and check-outs accurately.
• Manage reservations and handle guest inquiries efficiently.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent preferred

Tools

Hotel management systems

Job description

Job Title: Front Desk Agent
Company: Hampton by Hilton
Location: Phenix City, AL
Job Type: Full-Time / Part-Time
Shift: Evening, Weekend, and Holiday Availability Preferred

Job Summary

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.

Key Responsibilities

• Greet guests and provide outstanding customer service
• Process guest check-ins and check-outs accurately
• Answer phone calls and manage reservations
• Handle guest requests, concerns, and complaints professionally
• Maintain knowledge of hotel services, local attractions, and policies
• Coordinate with housekeeping and maintenance teams
• Ensure lobby and front desk areas remain clean and organized

Qualifications

• High school diploma or equivalent preferred
• Previous hotel or customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with hotel management systems
• Flexible schedule, including weekends and holidays

Benefits

• Competitive hourly pay
• Employee hotel discounts through Hilton Careers
• Paid training
• Opportunities for advancement

Preferred Skills

• Positive attitude and professional appearance
• Strong problem-solving abilities
• Team-oriented mindset
• Attention to detail