Front Desk Agent

Headlands Lodge, Inn at Kiwanda, Hart's Camp; Pacific City (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits package

401K with matching

Paid holidays/personal/vacation

Onsite parking

Shift meal

Discounts for staff/family

Career growth opportunities

Job summary

The Inn at Cape Kiwanda, a boutique ocean-view hotel on the Oregon Coast, seeks a Front Desk Agent to greet guests, manage reservations, and deliver personalized service from check-in to check-out. You will share local insights, help families enjoy hikes and activities, and collaborate with the team to create memorable experiences while embracing the Noble House hospitality culture.

Availability to work evenings, weekends, and holidays is required; prior hospitality experience is preferred, and

Qualifications

• Front desk or guest service experience preferred.
• Genuine passion for delivering exceptional guest service.
• Strong organizational skills and attention to detail.
• Love of hospitality, problem-solving, and creating unforgettable moments.
• Availability to work evenings, weekends, and holidays as needed.
• Valid Oregon Food Handlers permit.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Process reservations and provide personalized service.
• Share local insights and help guests plan activities.

Skills

Guest service

Multitasking

Communication

Team player

Evenings/weekends availability

Tools

PMS systems

Job description

Description

The Inn at Cape Kiwanda is a boutique ocean-view hotel in the heart of the Oregon Coast. Just across the street from Cape Kiwanda State Park, the Inn at Cape Kiwanda is close to all the action in Pacific City, Oregon. Guests enjoy taking our beach cruiser bikes around town and enjoying the several dining and shopping options in the area. You’ll help families enjoy hikes and trails, share with them where to go for a round of golf or maybe you are best at giving the surf report every morning. Whatever your enthusiasm for this beautiful area is; you’ll find that our Inn at Cape Kiwanda offers a true escape from the everyday.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

As a Front Desk Agent, you are the welcoming face of Inn at Cape Kiwanda. You will create memorable first and lasting impressions, ensuring every guest feels seen, valued, and inspired from check-in to check-out. Your responsibilities will warmly greet guests, manage reservations, deliver personalized service, provide local insight, and helping create the experience for all who walk through our doors.

Key Accountabilities:

• Are engaging, personable, and passionate about connecting with people
• Are a master of multi-tasking, staying cool and collected in a dynamic environment
• Communicate clearly and effectively with guests and teammates
• Are a proactive team player who enjoys collaborating to exceed expectations
• Thrive on learning new things and staying curious about the area
• Possess strong computer skills; knowledge of hospitality systems is a plus
• Have a personal interest in the outdoors, wellness, or active lifestyles
• Working as a team. Recognize when a team member may need support and lend a hand.

Requirements

You own this if you have...

• Previous front desk, guest service, or hospitality experience preferred
• A genuine passion for delivering exceptional guest service
• Strong organizational skills and attention to detail
• A love of hospitality, problem-solving, and creating unforgettable moments
• Availability to work evenings, weekends, and holidays as needed
• A valid Oregon Food Handlers permit.

We’ve got you covered…

Our team members are our most important asset and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:

• Health Benefits Package-Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• Onsite parking
• Complimentary shift meal
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.