Front Desk Agent

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Affordable Health Insurance

On-site Medical Center

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Job summary

Rosen Shingle Creek in Orlando, FL seeks a Part-time Front Desk Agent to warmly greet guests, register them, and assist with inquiries. You will handle check-ins/outs, process billing, and provide local dining and entertainment recommendations to ensure a memorable stay.

This position requires strong customer service skills, multitasking ability, and familiarity with hotel reservations systems. Candidates should be able to stand for long periods and meet physical requirements.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to handle and resolve guest complaints or concerns professionally.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using hotel management systems or reservation software is a plus.

Responsibilities

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same-day reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and room location directions.
• Answer the phone in compliance with company standards.
• Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
• Comply with the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Reservations software

Physical stamina

Education

High school diploma

Job description

Rosen Shingle Creek | Front Office | Part time

Description

Summary:

The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities:

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same-day reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and room location directions.
• Answer the phone in compliance with company standards.
• Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
• Comply with the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Experience/Qualifications:

• Previous experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to handle and resolve guest complaints or concerns professionally.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using hotel management systems or reservation software is a plus.
• Ability to stand for extended periods of time.
• Ability to lift 25 lbs. frequently and up to 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.

Apply before October 28, 2026