Front Desk Agent FFIEVAN

Bclynd; Evansville (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to enhance guest experiences at their Evansville location. This role involves providing exceptional service during check-in and throughout guests' stays, ensuring a welcoming atmosphere. Candidates should possess strong communication and multitasking abilities, along with a commitment to maintaining high standards of personal appearance and grooming. The position offers a sign-on bonus for full-time employees and emphasizes flexibility in working hours, making it an exciting opportunity for those looking to thrive in a dynamic environment.

Benefits

Sign-on Bonus

Flexible Work Hours

Employee Discounts

Qualifications

• Experience in a hotel or related field is preferred.
• Computer experience is required.

Responsibilities

• Greet and welcome guests and staff professionally.
• Handle check-ins and checkouts courteously and efficiently.
• Respond to guest inquiries about services and facilities.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

College Coursework in Related Field

Tools

PBX System

Front Desk Systems

Job description

Job Details

Job Location: Fairfield Inn Evansville - EAST - Evansville, IN

Position Type: Full-Time/Part-Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Must be flexible, able to work weekends and holidays - Sign-on bonus up to $1,000 for full-time employees of at least 6 months

The Full-Time Front Desk Agent at the Fairfield Inn in Evansville, IN, is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualification Standards:
Education & Experience: College coursework in a related field is helpful. Experience in a hotel or related field is preferred. High School diploma or equivalent is required. Computer experience is required. Customer service experience is preferred.
Physical Requirements: Flexible and long hours may be required. Light work involving exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
Work Environment: Indoor and outdoor hotel facilities and structures.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with all employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen, understand, and clarify guest and employee concerns.
• Multitask and prioritize to meet deadlines.
• Attend all hotel meetings and training sessions.
• Maintain regular attendance and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Identify problem areas and assist in solutions to improve productivity.
• Handle problems proactively, including anticipating, preventing, and solving issues.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as assigned by management.

Duties & Functions

Fundamental Requirements:

• Greet and welcome guests and staff professionally.
• Maintain proper operation of the PBX system and meet hotel standards.
• Respond to guest inquiries about services, facilities, and hours.
• Manage packages, mail, and messages for guests and meeting rooms.
• Review daily logs and trace files.
• Answer questions about local restaurants, transportation, entertainment, etc.
• Follow cash handling and credit policies.
• Be knowledgeable about rates, packages, promotions, and in-house groups.
• Be aware of closed and restricted dates.
• Obtain necessary information for reservations and rate quoting.
• Understand emergency procedures and assist as needed.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant front desk systems and complete shift checklists.
• Balance and prepare paperwork for shift closing.
• Maintain promotional materials and a clean work area.