Candlewood Suites Raleigh Crabtree - Front Desk Agent

Aimbridge Hospitality; Raleigh (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Candlewood Suites Raleigh Crabtree. This entry-level role is crucial for guest experience, focusing on customer service, communication, and efficient front desk operations. Join a dynamic team and enjoy a competitive benefits package including daily pay options, medical insurance, and a 401(k) plan.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or customer service experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver outstanding service with a friendly and professional demeanor.
• Effectively communicate with guests and team members.
• Quickly evaluate and resolve guest concerns.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Candlewood Suites Raleigh Crabtree - Front Desk Agent

Join us to apply for the Candlewood Suites Raleigh Crabtree - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining efficient front desk operations.

Key Responsibilities

• Customer Service: Deliver outstanding service with a friendly and professional demeanor, enhancing guest satisfaction.
• Communication: Effectively communicate with guests and team members, addressing inquiries and issues promptly.
• Problem-Solving: Quickly evaluate and resolve guest concerns with appropriate solutions.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with basic financial information and arithmetic.

Qualifications

• High school diploma or equivalent; hotel or customer service experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a competitive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Location & Amenities

Located off I-440 Beltline, just 10 minutes from downtown Raleigh, near businesses like PNC Bank and Rex Healthcare, and close to area schools such as Meredith College and NC State University. Guests can enjoy amenities like free Wi-Fi, fitness and business centers, laundry facilities, pet-friendly policies, and entertainment options like a DVD library.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality