Front Desk Agent

Boston Harbor Hotel; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join the Boston Harbor Hotel team as a Front Desk Agent, where you will provide exceptional service in a luxury environment. Responsibilities include greeting guests, managing registrations, and resolving issues, all while upholding our Five Star Service Standards. We are looking for driven individuals with strong organizational and communication skills to enhance our guest experience.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee hotel rates

Qualifications

• Experience with property management software like OPERA preferred.
• Self-motivated with excellent customer service skills.
• Effective communication skills in English; second language skills are a plus.

Responsibilities

• Greet and register guests, providing prompt service.
• Answer phone calls professionally and manage guest messages.
• Resolve guest complaints and ensure satisfaction.

Skills

Organizational skills

Customer service

Interpersonal skills

Communication skills

Tools

OPERA

Microsoft Office

Job description

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About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our employee development programs, benefits, and meaningful relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee hotel rates. We also provide ongoing training and development opportunities to help our team grow their skills and advance their careers across over 230 properties worldwide.

The Boston Harbor Hotel is Boston's premier waterfront hotel, known for luxury service. We seek team members with a service-oriented mindset, willingness to learn, and flexibility in scheduling.

Job Overview

The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts, maintaining Five Star Service Standards.

Key Responsibilities

• Greet guests warmly and sincerely.
• Communicate clearly, listen to requests, and provide accurate information about hotel services and local attractions.
• Complete guest registration efficiently using computer systems, confirming details like guest count and room rate.
• Answer phone calls professionally.
• Manage guest messages, mail, packages, and facsimiles.
• Handle guest complaints, research solutions, and negotiate outcomes.
• Resolve issues such as pricing discrepancies or room comfort problems.
• Take ownership of guest challenges, ensuring satisfaction, and remaining calm during emergencies.
• Perform additional duties as assigned by the Front Desk Manager.

Qualifications

• Experience with property management software like OPERA is preferred.
• Strong organizational, analytical, and multitasking skills.
• Ability to work well with a team and exercise sound judgment.
• Self-motivated with excellent customer service and interpersonal skills.
• Effective communication skills in English; second language skills are a plus.
• Proficiency in Microsoft Office products.

We are an equal opportunity employer committed to diversity and inclusion.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Restaurants