Front Desk Agent

Remington JFK Employers, LLC; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Remington JFK Employers, LLC is seeking an enthusiastic Front Desk Agent near JFK Airport in New York. The role involves greeting guests, processing check-ins/outs, and assisting with pre-registration and reservation blocking.

You will handle charges, maintain front office systems, and ensure accurate cash handling with attention to rates and policies. The position requires flexible schedules including nights, weekends, and holidays, and a teamwork mindset to deliver exceptional guest

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our guests.
• Prolonged desk use; ability to sit/stand and operate a computer for extended periods.

Responsibilities

• Greet and check guests in/out promptly and professionally; assist in pre-registration and blocking reservations.
• Post charges accurately and promptly; know where to post all charges.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including cash, checks, and credit card payments; give correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates/discounts and how to apply them; handle same-day reservations and cancellations.

Skills

Guest services

Cash handling

Reservations

Front Office systems

Tools

Front Office software

Job description

With a perfect location next to JFK Airport, our hotel is connected easily to Manhattan! Enjoy all of the comforts of home like free breakfast, wifi, and shuttle. Don't forget about our 1250 square feet of meeting space for your next training.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
  - Pay rate $19.75

Location

NY JFK Hampton-JFK

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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