Front Desk Agent

Hotel Yountville; New York (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Hotel Yountville in the New York area is seeking a friendly Front Desk Guest Services associate. You will greet guests, check them in and out, assist with pre-registration, and help block reservations when needed.

You will manage charges and operate the Front Office system accurately, ensuring smooth guest experiences. The role requires flexibility for nights, weekends, and holidays and involves cash handling and reservations management.

Qualifications

• Excellent guest service and communication skills.
• Willingness to work nights, weekends and holidays.
• Ability to handle cash, charges and reservations accurately.

Responsibilities

• Greet and assist guests with check-in/check-out promptly and professionally.
• Handle pre-registration and block reservations as needed.
• Know how to post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems for daily transactions.
• Review reservations and block rooms for special requests.
• Understand hotel rates, discounts, and cancellation procedures.
• Process same-day reservations quickly and follow relocation procedures when required.

Skills

Guest service

Team player

Flexible schedule

Job description

With a perfect location next to JFK Airport, our hotel is connected easily to Manhattan! Enjoy all of the comforts of home like free breakfast, wifi, and shuttle. Don't forget about our 1250 square feet of meeting space for your next training.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
  - Pay rate $19.75

Location

NY JFK Hampton-JFK

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws