Front Desk Agent

Anadi Hotels; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Anadi Hotels in New York is seeking a Front Desk Agent to be the guests' first point of contact and oversee all aspects of their stay. You will register guests, manage reservations, and provide information on rooms, rates, and amenities to ensure a smooth check-in and a memorable visit.

The role emphasizes strong customer service, effective communication, and the ability to handle guest inquiries with professionalism. Join us to help create a welcoming experience for all visitors.

Qualifications

• Experience as Front Desk Agent or receptionist
• Experience with hotel reservations software
• Understanding of travel sites like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Responsibilities

• Check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests with required details
• Welcome guests and assign rooms
• Provide information about hotel, rooms, rates and amenities
• Respond to guest complaints professionally
• Complete shift checklist
• Any other duties as assigned by management

Skills

Front Desk

Reservations Software

Customer Service

Communication

Organization

Job description

Job Description

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner
• Complete shift checklist
• Any other duties as assigned by management.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Communication method(s) used:

• Email
• Phone
• In person