Front Desk Agent

Spire Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Front Desk Associate to create memorable guest experiences at their Nashville location. In this exciting role, you will be the first point of contact for guests, ensuring they receive unparalleled service and support throughout their stay. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and providing attentive service recovery when needed. The company values your growth and offers a comprehensive benefits package, including early pay access, medical and dental coverage, and generous hotel discounts. If you're passionate about hospitality and eager to make a lasting impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Hotel Discounts

Wellness Programs

Pet Discount Program

Identity Theft Protection

Pre-Paid Legal Support

Qualifications

• 1 year of customer service experience required, preferably in a hotel setting.
• Comfortable using MS Suite and hotel PMS systems.

Responsibilities

• Warmly welcome guests and provide exceptional service during their stay.
• Streamline check-in and check-out processes while resolving guest concerns.

Skills

Customer Service

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems (OnQ)

Job description

The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.

343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to our guests
2. Respond promptly and effectively to guest questions and requests
3. Streamline the check-in and check-out process for guests
4. Answer incoming phone calls with promptness and professionalism
5. Excel at multitasking in a dynamic environment
6. Resolve guest concerns with attentive service recovery

Physical Demands:

1. Ability to lift, carry, push or pull 10 lbs
2. Primarily standing for majority of shift

Qualifications:

Education:

1. High school diploma or its equivalent

Experience:

1. One year of Front Desk experience in hotels preferred
2. One year of experience working in customer service or a guest-facing role required
3. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
4. Previous experience with hotel PMS systems (OnQ) a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.