Front Desk Agent

Highgate Hotels, LP; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service at a luxury hotel in Nashville. This role involves welcoming guests, managing check-ins and check-outs, and ensuring memorable experiences through attentive service. With a focus on professionalism and guest satisfaction, you will play a key role in representing the hotel. Join a team that values dedication and pride in creating unique experiences rooted in Nashville's vibrant culture. This is an exciting opportunity to be part of a dynamic environment where your contributions make a real difference.

Benefits

Medical/Dental/Vision

Company paid Life insurance

401K

Paid Time Off

Free Meals during work

Discounted room benefits

Free parking

Qualifications

• Dependable and proactive in anticipating guest needs.
• Thrives in an upscale environment with professionalism.

Responsibilities

• Welcome guests warmly and handle check-ins and check-outs.
• Answer calls, take orders, and engage in friendly conversations.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Front Desk Agent

Requisition ID: 2025-65444

Category: Front Office Operations

Job Location: US-TN-Nashville

Property: The Joseph, a Luxury Collection Hotel, Nashville

Compensation Type

Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is the dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers expertise across all stages of the hospitality cycle, from planning to disposition, and develops bespoke hotel brands using industry-leading revenue management tools. The company is headquartered in London, New York, Dallas, and Seattle.

Location

The Joseph Hotel - Nashville

Overview

Where You Work: The Joseph re-imagines the hotel experience, integrating Nashville's local artisans, chefs, and craftsmen into its modern aesthetic. With 297 rooms and 22,000 sq ft of event space, it offers unique experiences rooted in Nashville's culture.

Why You're Here: You are passionate about providing exceptional service and making a difference for guests, ensuring memorable experiences through your pride and dedication.

Benefits:

• Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

Responsibilities

What You Do: Welcome guests warmly, handle check-ins and check-outs, answer calls, take orders, and engage in friendly conversations, representing the hotel with professionalism and urgency.

Qualifications

Who You Are: Dependable, anticipative of guest needs, proactive, and well-groomed, thriving in an upscale environment and always ready to assist and stay busy to ensure guest satisfaction.