Front Desk Agent

Spirehotels; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Front Desk Associate to join their vibrant team. This role involves warmly welcoming guests and providing exceptional service to ensure memorable experiences during their stay. You will be at the forefront of guest interactions, handling inquiries, and resolving concerns while multitasking in a fast-paced environment. If you thrive in dynamic settings and have a passion for customer service, this is an exciting opportunity to grow your career in a supportive atmosphere that values individual contributions and excellence.

Qualifications

• One year of customer service experience required, preferably in hotels.
• Comfortable using MS Suite and hotel PMS systems.

Responsibilities

• Deliver exceptional service and ensure guest satisfaction.
• Streamline check-in and check-out processes efficiently.

Skills

Customer Service

Multitasking

Communication Skills

Problem Solving

Education

High School Diploma

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems (OnQ)

Job description

DoubleTree Nashville
DoubleTree by Hilton Nashville Downtown
315 4th Ave N
Nashville, TN 37219, USA

Description

The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.

343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to our guests
2. Respond promptly and effectively to guest questions and requests
3. Streamline the check-in and check-out process for guests
4. Answer incoming phone calls with promptness and professionalism
5. Excel at multitasking in a dynamic environment
6. Resolve guest concerns with attentive service recovery

Physical Demands:

1. Ability to lift, carry, push or pull 10 lbs
2. Primarily standing for majority of shift

Qualifications:

Education:

1. High school diploma or its equivalent

Experience:

1. One year of Front Desk experience in hotels preferred
2. One year of experience working in customer service or a guest-facing role required
3. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
4. Previous experience with hotel PMS systems (OnQ) a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities