Front Desk Agent

The Crescent Hotels Group; Mountain View (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Agent to join their team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. Your attention to detail and commitment to customer satisfaction will be key in promoting hotel services and resolving any guest issues. This position offers a dynamic work environment where you can thrive and contribute to creating memorable experiences for guests. If you're enthusiastic about hospitality and enjoy working in a team, this opportunity is perfect for you!

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and process various forms of payment.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle payments accurately.
• Resolve guest inquiries and complaints in a timely manner.

Skills

Customer Service

Detail Oriented

Teamwork

Problem Solving

Upselling Techniques

Tools

Point-of-Sale System

Job description

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Qualifications

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts