Front Desk Agent

Island Hospitality Management; Sunnyvale (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an enthusiastic Front Desk Agent to enhance guest experiences and manage front desk operations. This dynamic role requires excellent communication skills and the ability to thrive in a fast-paced environment. You will be the first point of contact for guests, ensuring they receive top-notch service. With a structured training program and a comprehensive benefits package, this position offers great opportunities for career development. If you are a motivated team player with a passion for hospitality, this is the perfect role for you.

Benefits

Incentive bonuses

Free hotel stays and discounts

Recognition programs

Career development opportunities

Healthcare

Retirement plans

Employee discounts

Wellness programs

Paid time off

Qualifications

• Motivated team player with initiative and achievement drive.
• Ability to handle stressful situations while maintaining professionalism.

Responsibilities

• Check-in and check-out hotel guests efficiently.
• Provide information and assistance to guests and vendors.

Skills

Communication Skills

Problem-Solving

Customer Service

Teamwork

Job description

Join to apply for the Front Desk Agent role at Island Hospitality Management.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and serve as a key point of contact for guests and vendors. Success in this role requires professionalism, courtesy, excellent communication skills, and the ability to work in a fast-paced environment.

Note: This position may require flexible scheduling.

Responsibilities

• Check-in and check-out hotel guests
• Process payments according to hotel standards
• Provide information and assistance to guests and vendors
• Prepare shift reports for management

Qualifications

• Motivated team player with initiative and achievement drive
• Effective problem-solving skills
• Ability to handle stressful situations
• Approachable and committed to excellent guest service

Physical Demands and Work Conditions

Employees must be able to stand, sit, or walk for extended periods. Work hours vary based on occupancy, season, and staffing needs.

Training and Benefits

Island Hospitality offers a structured training program and a comprehensive benefits package, including healthcare, retirement plans, employee discounts, wellness programs, paid time off, and more.

Additional Perks

• Incentive bonuses
• Free hotel stays and discounts
• Recognition programs
• Career development opportunities