Front Desk Agent

Hyatt Hotels Corporation; Pleasanton (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hospitality provider as a Front Desk Agent! This role offers the chance to create memorable experiences for guests, ensuring their stay is enjoyable from the moment they arrive. You'll be the friendly face that greets guests, handles check-ins and check-outs, and provides exceptional customer service. With a focus on warmth and helpfulness, your contributions will directly impact guest satisfaction and the hotel's reputation. This is a fantastic opportunity to thrive in a supportive environment that values initiative and teamwork.

Benefits

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Vision insurance

Life insurance

Disability insurance

Flexible spending account

Employee assistance program

Qualifications

• Excellent English communication skills required for guest interactions.
• Comfortable using computers and various software for check-in/check-out.

Responsibilities

• Provide exceptional service and first impressions to guests.
• Assist guests in person and over the phone, managing check-in/check-out.

Skills

English communication skills

Customer service

Cash handling

Tools

Computer systems

Job description

Exciting Front Desk Agent Opportunity at Hyatt House Pleasanton!

Are you passionate about hospitality and creating exceptional guest experiences? Join the welcoming team at Hyatt House Pleasanton as a Front Desk Agent and become the friendly face that greets and supports our valued guests.

Location

Hyatt House Pleasanton, US - CA - Pleasanton

Posted

May 6, 2025

Summary

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team comprises the best talent in the hospitality industry, down to every employee, position, and hotel.

Why you will enjoy this job

Checking people in and out. It’s a fundamental task, but it’s also often the first impression guests have of our hotel. Your interaction can set the tone for the entire guest experience and positively impact our brand! Your genuine warmth and helpful nature enable you to handle every situation, from greeting excited families on vacation to assisting travel-weary guests with courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

Responsibilities

• Provide the critical first impression to our guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone daily.
• Handle check-in and check-out processes using computer systems, and manage cash and credit card transactions accurately and confidently.

Qualifications

Excellent English communication skills (reading, writing, speaking) are required. You should be comfortable using computers and various software. The role involves continuous movement, standing, and occasionally lifting or moving up to 20 pounds.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

Equal Opportunity Employment

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Note

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company responsible for employment benefits and obligations.