Front Desk Agent

Hyatt House Pleasanton; Pleasanton (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality firm where your role as a Front Desk Agent is crucial in creating memorable guest experiences. You'll be the first point of contact, welcoming guests with warmth and professionalism. Every day brings new opportunities to brighten someone's day, whether it's assisting a family on vacation or addressing the needs of a weary traveler. This role not only offers a chance to showcase your exceptional customer service skills but also provides a supportive environment with a commitment to diversity and inclusion. If you thrive in a fast-paced environment and enjoy making a difference, this position is perfect for you.

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Excellent English communication skills are essential for this role.
• Comfortable using a computer for check-in and check-out processes.

Responsibilities

• Provide a critical first impression to guests.
• Welcome and serve guests in person and over the phone.

Skills

English communication skills

Customer service

Problem-solving

Computer proficiency

Tools

Hotel management software

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Why you will enjoy this job

Checking people in and out. It’s a no brainer, right? Often the first impression, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality