Front Desk Agent

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a friendly and professional Front Desk Agent to enhance guest experiences at their hotel. This exciting role involves managing reservations, checking guests in and out, and providing exceptional customer service in a dynamic environment. Ideal candidates will thrive in a fast-paced setting, showcasing their strong communication and multitasking abilities. Join a positive and supportive work atmosphere where your contributions will be valued, and opportunities for advancement and professional development await. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Competitive Salary

Employee Discounts on Hotel Rooms

Opportunities for Advancement

Professional Development Opportunities

Positive Work Environment

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests and assist with check-in and check-out processes.

Skills

Customer Service Skills

Communication Skills

Multitasking

Education

Experience in Customer Service

Tools

Microsoft Office

Reservation Management Systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

1. Manage reservations and check guests in and out using a computerized system
2. Handle guest requests, such as booking tours or making restaurant reservations
3. Assist with check-in and check-out processes, including handling payments and issuing keys
4. Answer phone calls and respond to online inquiries in a timely and professional manner
5. Assist with organizing and setting up events and meetings
6. Handle guest complaints and concerns with grace and professionalism
7. Perform light cleaning duties, such as wiping down counters and restocking supplies
8. Other duties as assigned

Qualifications:

1. Previous experience as a front desk agent or in a customer service role is preferred
2. Strong communication and interpersonal skills
3. Ability to multitask and handle a high-volume workload
4. Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
5. Flexibility to work evenings, weekends, and holidays as needed

Perks:

1. Competitive salary
2. Employee discounts on hotel rooms and amenities
3. Opportunities for advancement within the company
4. Professional development opportunities
5. Positive and supportive work environment