Front Desk Agent

Maadaadizi; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at the DoubleTree by Hilton St. Paul Downtown, where exceptional guest service is paramount. The role involves greeting guests, managing check-ins and check-outs, and ensuring a friendly environment. Competitive benefits and a supportive culture await motivated individuals seeking an enriching career in hospitality.

Benefits

Vacation & Holiday Pay

Employee Assistance Program

Reduced Room Rates

401(k)

Flexible Schedule

Life Insurance

Referral Program

Qualifications

• Ability to communicate in English.
• Experience in a customer service-oriented role.
• Availability for flexible scheduling.

Responsibilities

• Greet customers in a friendly manner and check guests in/out.
• Handle cash and assist with customer inquiries.
• Prioritize and organize work while collaborating with team members.

Skills

Customer service

Communication

Flexibility

Basic computer skills

Job description

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality.Maadaadizi Investments is currently searching for a remarkableFront Desk Agentfor the DoubleTree by Hilton St. Paul Downtown in St. Paul, Minnesota.

At the DoubleTree St. Paul - Downtown, we pride ourselves on creating memorable experiences for our guests. Nestled in the heart of Downtown St. Paul, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences.Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.

GENERAL PURPOSE:

The Front Desk Agent builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver (if applicable)
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information

SUPERVISORY DUTIES: None

JOB QUALIFICATIONS:

• Ability to communicate in the English language
• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand and exert well placed mobility for up to 8 hours
• Must be able to kneel, squat, bend, stoop and twist to perform job duties
• Adequately communicate with guests, management and co-workers
• Basic computer skills
• Experience in a customer service-oriented role
• Availability for flexible scheduling(including being open to working first or second shifts as well as weekends and holidays)

PHYSICAL ENVIRONMENT:

• Incumbent may sit or stand for long periods of time at desk.
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting, reaching, and lifting up to 20 lbs. may be required in completion of job duties.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• 401(k)
• Employee Discount
• Flexible Schedule
• Flexible Spending Account
• Life Insurance
• Referral Program

At The DoubleTree by Hilton St. Paul - Downtown we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.