TownePlace Suites Houston I-10 East - Front Desk Agent

Aimbridge Hospitality; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for TownePlace Suites Houston I-10 East. This role involves delivering excellent customer service, managing guest experiences, and ensuring the smooth operation of the front desk. Ideal candidates possess strong multitasking, communication, and problem-solving skills, with a focus on guest satisfaction.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests.
• Manage reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns promptly.

Skills

Customer Service Excellence

Communication

Problem Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

TownePlace Suites Houston I-10 East - Front Desk Agent Address 10507 East Freeway, Houston, TX, 77029

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
TownePlace Suites Houston I-10 East is located in Houston, within 7 miles of BBVA Stadium - Houston Dynamo and 7 miles of Minute Maid Park. 7 miles from University of Houston, the property is also 7 miles away from George R. Brown Convention Center. Discovery Green Park is 7 miles away and Houston Toyota Center is 7 miles from the hotel. Alley Theater is 7 miles from the hotel, while Wortham Center is 7 miles away. The nearest airport is William P. Hobby Airport, 9 miles from the property.

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