Front Desk Agent

Four Seasons

Miami (FL)

On-site

USD 30,000 - 42,000

Full time

3 days ago

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Job summary

Four Seasons Hotel Miami is seeking a Front Desk Agent who welcomes guests with warmth and professionalism, checks them in/out, and handles requests with precision. You will support the front office team across shifts while upholding the luxury service standards our guests expect.

Responsibilities include greeting guests, verifying room types and rates, handling payments, and assisting with queries about hotel services and local areas. A positive, guest-centric attitude is essential.

Qualifications

Ideal candidates will have at least 1 year hotel experience in a luxury hotel.
Written, spoken and reading proficiency in English.
Fluency in a language other than English strongly preferred.
Must be able to work all shifts including AM, PM, weekends, and holidays.
Computer knowledge.
Knowledgeable of Miami areas.
We are hiring multiple shifts, one requires 2 Overnights and 3 day shifts.

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Ensures guest is assigned requested room type and correct rate; assists with luggage and keys.
Checks out guest at end of stay and processes payment.
Maintains balanced bank and reconciles transactions at shift close.
Handles guest interactions with hospitality and professionalism; resolves complaints and assists with inquiries.
Uses computer systems to check guests in/out, run daily reports, and manage room blocks.
Comply with Four Seasons' Work Rules and Standards of Conduct.
Work harmoniously with co-workers and supervisors.
Answer guest calls and direct them in the absence of Reservations staff.

Skills

Hotel experience

English proficiency

Second language preferred

Tools

Computer systems

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami's favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi- million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami's most alluring and vibrant destinations recommended by in-house experts.

The Opportunity

Four Seasons Hotel Miami is looking for Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Who We Look For

We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures.

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest . Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks , exchanges foreign currency. Reconciles all transactions at the close of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Comply with Four Seasons' Work Rules and Standards of Conduct.
Work harmoniously and professionally with co-workers and supervisors.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Minimum Qualifications: