Public Space Attendant

crestline-external; Memphis (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a dependable Public Space Attendant for Hampton Inn & Suites Memphis Beale Street. You will clean and maintain public areas to meet hotel standards and welcome guests with a spotless, inviting environment.

Ideal candidates have an eye for detail, good English, and a willingness to perform a wide range of housekeeping tasks, from dusting and sanitizing surfaces to stock replenishment and safety checks.

Qualifications

• High School Diploma or GED (or equivalent) is required.
• Must have good understanding of the English language.
• Previous customer service experience preferred.

Responsibilities

• Maintain cleanliness and organization of designated public areas.
• Respond to guest inquiries and resolve complaints to ensure satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of keys, radio and beeper.
• Inspect furniture and report damages to Supervisor.
• Dust and polish surfaces, windows, lamps and fixtures.
• Shampoo carpets and wax floors as assigned.
• Transport items and maintain cleanliness in public spaces.

Skills

Customer service

English proficiency

Education

High School Diploma / GED

Job description

Create a Welcoming Environment for Every Guest!

At Hampton Inn & Suites Memphis Beale Street, we pride ourselves on providing exceptional hospitality and a clean, inviting atmosphere. We’re looking for a dependable and detail-oriented Public Space Attendant to ensure our public spaces are spotless and welcoming.

Overview:

The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotels standards of cleanliness.

Potential Career Paths:

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities:

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys, radio and beeper.
• Review assignment sheet and update completed assignments.
• Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Sweep front entrance daily.
• Clean public area windows.
• Clean ceiling vents in public spaces.
• Shampoo carpets. Strip and wax floors.
• Maintain clean fitness center on a daily basis.
• Sweep and rinse off the pool deck daily (if applicable).
• Remove soiled towels from pool area and return them to Laundry (if applicable).
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Ensure that all floor care equipment is thoroughly cleaned after use.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• No prior experience required.
• Must have good understanding of the English language.
• Previouscustomer service experience preferred.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.