Front Desk Agent

DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront; Melbourne (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

The DoubleTree Suites by Hilton Melbourne Beach Oceanfront in Melbourne, FL is seeking a friendly Front Desk Agent to greet guests, check them in and out, and ensure a warm, efficient arrival and departure experience.

As the first point of contact, you will handle reservations, payments, and inquiries while coordinating with housekeeping and other departments to meet guest needs. A hospitality background and flexible schedule are preferred.

Qualifications

• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency; hotel property management system experience is a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Professional appearance and a positive, team-oriented attitude.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Manage reservations, room assignments, and payment transactions.
• Respond promptly to guest inquiries, requests, and concerns, resolving issues with professionalism and care.
• Communicate effectively with Housekeeping, Maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel amenities, services, and local attractions when appropriate.
• Help maintain a clean, organized, and welcoming front desk environment.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Flexible schedule

Professional appearance

Job description

DoubleTree Suites by Hilton Melbourne BeachOceanfront is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team.

As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a warm welcome and delivering exceptional hospitality from arrival to departure. This position is responsible for providing an efficient check-in and check-out experience while ensuring every guest receives outstanding customer service throughout their stay.

Key Responsibilities:

• Welcome guests with a friendly and professional attitude.


• Complete guest check-in and check-out procedures accurately and efficiently.


• Manage reservations, room assignments, and payment transactions.


• Respond promptly to guest inquiries, requests, and concerns, resolving issues with professionalism and care.


• Communicate effectively with Housekeeping, Maintenance, and other hotel departments to ensure guest needs are met.


• Maintain accurate guest records and follow hotel policies and procedures.


• Promote hotel amenities, services, and local attractions when appropriate.


• Help maintain a clean, organized, and welcoming front desk environment.

Qualifications:

• Previous customer service or hospitality experience preferred.


• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.


• Basic computer proficiency; hotel property management system experience is a plus.


• Ability to work a flexible schedule, including evenings, weekends, and holidays.


• Professional appearance and a positive, team-oriented attitude.

Source: Hospitality Online

EOE/M/F/V/D