Front Desk Associate

OTO Development; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to provide exceptional guest service during check-in/check-out, and to assist guests with reservations and inquiries. The role emphasizes professionalism, accuracy in handling payments, and collaboration with Housekeeping and Management to maintain a welcoming property.

As part of our hotel team, you will greet guests, manage the electronic reservation system, and ensure a seamless stay while upholding security and policy standards.

Qualifications

• Love working with people and going above and beyond for guests.
• Team-oriented and able to collaborate with diverse staff.
• Excellent oral and written communication skills.
• Problem solving and solution finding to ensure the best guest experience.

Responsibilities

• Greet guests with a professional and positive attitude.
• Check guests in and out accurately and efficiently.
• Handle payments and reservations securely and accurately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Job description

We are looking for a friendly, professional, and dependable Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing excellent guest service while ensuring a smooth and efficient check-in and check-out experience.

Responsiblities

• Greet and welcome guests with a professional and positive attitude.
• Check guests in and out accurately and efficiently.
• Answer phone calls and respond to guest questions and requests.
• Make and modify reservations as needed.
• Handle guest payments, charges, and account questions.
• Follow hotel policies and procedures.
• Communicate effectively with Housekeeping, Maintenance, Management, and other departments.
• Address guest concerns and work to resolve issues professionally.
• Maintain a clean, organized, and professional front desk area.
• Monitor and protect guest information and hotel security.
• Promote Hilton Honors and hotel amenities when appropriate.
• Complete required shift paperwork and communicate important information to the next shift.
• Provide excellent customer service throughout every guest interaction.

Front Desk Associate

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

• Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Front Desk Associate

Department:

Property

Hourly

Position Reports to:

General Manager

Revised 5/8/26