Front Desk Agent

Lodging Hospitality Management; Maryland Heights (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This role involves greeting guests, managing registrations, and ensuring a pleasant stay through exceptional customer service. You'll be the first point of contact, providing vital information about hotel facilities and local attractions. The ideal candidate will possess strong communication skills, a hospitable attitude, and the ability to handle cash transactions with precision. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this opportunity is perfect for you.

Qualifications

• Any combination of education and experience that provides the required skills.
• Must maintain a neat, clean, and well-groomed appearance.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Handle cash and balance an assigned house bank accurately.
• Resolve customer issues effectively and negotiate compromises when necessary.

Skills

Customer Service

Data Entry

Cash Handling

Problem Solving

Communication

Education

High School Diploma or Equivalent

Tools

Computer Systems

Calculator

Job description

Join to apply for the Front Desk Agent role at Lodging Hospitality Management

Position Summary

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Provide information regarding hotel facilities and guest accommodations to meet LM Services' high standards of quality.

Examples of Duties

Essential Functions
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests, and departure date. Confirm room rate visually, do not announce it. Select room according to the guest’s needs, e.g., number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests similarly to the check-in process.

Obtain and verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.

Promptly answer the telephone within three rings at the front desk. Use your name when answering, speak clearly, and in a pleasant tone. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages, and facsimiles as requested.

Close guest accounts at checkout and ask how they enjoyed their stay. In case of dissatisfaction or dispute, negotiate a compromise, which may include revenue allowances.

Remain calm and alert during peak times or emergencies.

Resolve all customer issues effectively.

Receive wake-up call requests, repeat information back to the caller, and log or input details accurately. When automated systems are unavailable, deliver wake-up calls as requested.

Complete all other duties assigned by your supervisor or manager.

Supportive Functions
Assist guests with bell services, operate facsimile and photocopy machines, file registration cards, and perform other duties as needed, including cross-training and reporting suspicious activity.

Knowledge, Skills, and Abilities
Proficient in calculator use, able to deal patiently and tactfully with customers, stand for long periods, communicate effectively in English, and accurately input data using a computer system. Must have good hearing and visual acuity for emergency detection.

Qualifications
Any combination of education and experience that provides the required skills and abilities. Maintain a neat, clean, and well-groomed appearance. This role is nonexempt under FLSA.

All employees must adhere to company rules and regulations, including attendance and conduct standards. The hospitality industry requires flexible working hours, including weekends and holidays, and a hospitable attitude at all times.