Front Desk Agent

Holiday Inn Express Louisville Airport Expo Center; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Louisville is seeking a Front Desk Agent to deliver exceptional hospitality to guests. This role involves addressing guest concerns, managing reservations, and ensuring a welcoming environment. Ideal candidates will have experience in hospitality and excellent communication skills.

Qualifications

• Previous experience in a similar role.
• Understanding of how travel planning websites operate.

Responsibilities

• Provide guests with the best hospitality experience.
• Address guest concerns efficiently and courteously.
• Post guest charges and collect payments.

Skills

Customer service-oriented attitude

Excellent communication

Organizational skills

Tools

hotel reservation software

Job description

Description

Role Responsibilities:

As a Front Desk Agent, you have the responsibility to provide our guests with the best hospitality experience by assisting them efficiently, courteously, and professionally at all times:

• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns or issues, ensuring all are resolved to satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable about the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Be familiar with hotel safety and emergency procedures.

Skills:

• Previous experience in a similar role
• Experience with hotel reservation software
• Understanding of how travel planning websites operate, such as Booking.com and TripAdvisor
• Customer service-oriented attitude
• Excellent communication and organizational skills

Source: Hospitality Online