Front Desk Agent - Evenings

The Crescent Hotels Group; Lincoln (NE); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel group as a Guest Services Agent in Lincoln, Nebraska. You will play a vital role in ensuring guests have a pleasant experience from check-in to check-out. Ideal candidates will have a positive attitude, attention to detail, and a passion for customer service.

Qualifications

• Preferred hotel guest service or reception experience.
• Detail oriented and enthusiastic.
• Team player with a self-starter attitude.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and resolving issues.
• Provide information about hotel services and local area.

Skills

Language

Education

High School

Associates

Job description

Description

Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

Come find out what makes this a great place to work!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications

Hotel guest service experience or reception experience is preferred.

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
• Team Player: Works well as a member of a group (Required)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• High School (Preferred)
• Associates (Preferred)

Skills

• Language (Advanced)

Experience

• Preferred

  1 years:

  Hotel guest service experience or reception experience is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts