Front Desk Agent

Detroit Marriott Livonia; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality company as a Front Desk Agent. In this role, you'll be the first point of contact for guests, delivering exceptional service and creating memorable experiences. Your problem-solving skills and computer proficiency will be essential as you manage guest check-ins, handle transactions, and ensure a welcoming environment. Enjoy a range of benefits including health insurance, paid time off, and discounts on rooms and food. If you're passionate about hospitality and eager to contribute to a collaborative team, this is the perfect opportunity for you.

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Excellent English communication skills required for guest interactions.
• Ability to handle cash and credit card transactions accurately.

Responsibilities

• Provide exceptional service and first impressions to guests.
• Check guests in and out using computer systems.

Skills

English communication skills

Customer service

Problem-solving

Computer proficiency

Tools

Reservation software

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

MUST BE AVAILABLE 7AM-11PM

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality