Front Desk Agent

CUSA, LLC; Lithia Springs (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

CUSA, LLC is hiring a Hotel Front Desk Agent for Springhill Suites Lithia Springs. The role requires excellent guest service skills and the ability to work independently, ensuring guest safety and security.

The ideal candidate will communicate effectively with guests, recognize loyalty program statuses, and ensure adherence to hotel policies. CUSA, LLC values its associates as its greatest asset and offers a supportive working environment.

Qualifications

• Ability to work independently while providing excellent guest service.
• Strong communication skills to make recommendations to guests.
• Knowledge of hotel procedures and safety protocols.

Responsibilities

• Ensure guest security and safety during their stay.
• Welcome guests and recognize their Marriott bonvoy status.
• Complete job duties according to hotel policy and procedures.

Skills

Guest service

Communication

Independence

Job description

Now Hiring: Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Guest Service Agent for the Springhill Suites Lithia Springs. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety is most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe and secure stay. This position is also required to communicate with guests and make recommendations about the hotel and local area. The GSA is required to welcome the guest, recognize their Marriott bonvoy status, enroll new members, demonstrate exceptional hospitality and complete their job duties in conjunction with the hotel's policy and procedures.