Front Desk Agent

Main & Vine HMG; Lexington (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Main & Vine is seeking a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. The agent will manage guest check-in/check-out, respond to guest needs, and handle daily cash and credit card transactions with accuracy.

Responsibilities include room pre-assignments, answering phones, assisting guests with concierge services, and maintaining security and procedures. A high school diploma and experience in hospitality are preferred; candidates should be able to stand, walk, and

Qualifications

• High school diploma or equivalent; 6 months to 1 year related experience.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and interpret instructions from written, oral, diagram, or schedule form.
• Must balance the daily shift bank and maintain organization and quality service.
• Must be able to stand, walk, and communicate during duties.

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably with complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles with completed report
• Be knowledgeable of area services and assist with Concierge tasks
• Know emergency procedures
• Open, secure, and balance daily shift bank; verify cash, checks, and credit card transactions
• Monitor room availability throughout the day
• Review daily selling status with yield management system
• Perform other duties as directed; coordinate with other departments for guest satisfaction

Skills

Guest services

Cash handling

Education

High school diploma or equivalent

Job description

Job Description

Main & Vine is seeing a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. This role is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

The employee must occasionally lift and/or move up to 25 pounds.

Source: Main & Vine